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Website Maintenance & Support

Website support and maintenance is perhaps not the most glamorous thing we do, but it is certainly vital in ensuring that your website continues to perform well after it has been released. Our prices are very competitive and offer very good value for money.

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Website Support

Website Support

Our support services are there for when you are stuck or things go a little wrong. We will always be on hand to answer your questions and get you back on track.  You might be having some  issues with updating content or resizing an image. Maybe a section of your website no longer seems to be working properly or maybe you just have some questions on SEO  and want some advice. We offer competitive website support prices which we think give excellent value for money. Our clients can have peace of mind knowing that they have an expert on hand  to help and get things sorted if there is a problem.

Unfortunately we can’t offer ongoing support for free to our clients. However, we do offer a free month's support on all new websites upon release.  For  more information on support please visit our website support page.

Website Maintenance

Website software is continuously being updated with improvements, patches and security fixes. We always advise clients to ensure they are using the most up to date versions of all software. This can include the content management system and any extras or plugins the site might use. Not only does this mean you get all of the latest benefits, but also any of the important security patches that may get released.  We offer a monthly update and website checking package which means that we check the health of your site and update anything that is available. If the site is on our servers as well we run a malware scan just for peace of mind.

Every month we will then provide you with a short report of what was updated and the results on the malware scan.

Website Updates

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Want to have a chat about Website Maintenance & Support then get in touch.

FAQs

We have included some of our frequently questions we get about our Website Maintenance & Support below. If you have any other questions, please don't hesitate to get in touch.

Do you support websites that you haven’t built?

We have a number of sites that we support which we didn’t build. These are usually MODX websites. We are usually careful about taking on other developer’s code, as we want to make sure that we can support you in the way that you need. If you have an existing site you want to move over to our care, then get in touch. We would be more than happy to take a look.

If I don’t use my support hours, do they roll over?

Unfortunately this is not possible.

How do I know that my site is being updated and checked each month?

Every month we send an update report with all the updates that have been made. (See above)

Can I buy more support hours if I need them for a particular month?

Of course - sometimes you might just want to get things done!  We will be able to advise how much more time is needed and give you an estimate before starting work.

Is there anything excluded from being billable for support?

We obviously don’t charge for time scoping/quoting or discussing new work or development. Also, there is no charge for anything that is directly and recently a result of a mistake on our part. This is decided at our discretion.

Are there any restrictions to what I use my support time for?

Support is intended to be used for answering questions, fixing small issues, research or making minor changes to the site.

How do I cancel website maintenance if I no longer need it?

All you have  to do is give us one months notice in writing.

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